Perhaps what is needed is a class action.įorgive me, but based on your post, I have to think that the rudeness wasn’t all from their end. If it continues, I’ll contact an attorney and file complaints with the attorney general offices in my state, the states of NY and WA, the FBI’s cyber division, the FTC and whatever legal authority necessary in Denmark and/or European Union. I told Bill, Trevor, as well as PlayOn’s CEO Jeff Lawrence, and it’s COO Tracy Burman, that as I have explained, PlayOn is deleting files and causing the program to become inoperable. Fortunately, I had just made a backup of all the files the day before and I just copied the file into the MediaMall directory. Today,, it happened again but this time, since the MediaMallServer.exe file is locked, they deleted the PlayOn.exe file. Twice since, this happened again, but they were unable to delete the file so I was able to restart the server and use the software I paid for. I ended up locking the MediaMallServer.exe file. I had also made a post at Reddit about it and Thesandman21 PlayOn Support Tech decided it wasn’t any security software, it was the anti-virus software I DO NOT have installed. I use the firewall that comes with Windows, and it wasn’t blocking anything to do with PlayOn. However, I don’t have any security software installed. So I contacted support and was told “It’s your fault.” Specifically Bill said, “It’s likely this issue is being caused by this PC’s security software blocking PlayOn.” Naturally. I checked and again, conveniently, an update had just been released that day. Missing? How can that be? I checked, and sure enough, it was GONE. This time when I tried to restart the service I noticed it said the MediaMallServer.exe file was missing. I then checked the settings, no mention of auto-updates. I then checked the PlayOn release notes webpage, and conveniently, an update had just been released that day. So, I tried to restart the app but the service failed to start. I certainly don’t remember allowing them when installing the application. Auto-updates? In the nearly three years I have been using it, I never saw anything about auto-updates. I saw an error message after starting PlayOn that said auto-updates failed, then it crashed. Recently, as far back of June of this year, a new issue started. “It’s your fault,” then they release an update that fixes the problem, but don’t have the spine to admit it was their fault. When there is an issue, they tend to blame the end user. I realize that the services we are recording from make changes that makes the PlayOn developers play a game of whack-a-mole. I started using PlayOn Desktop in fall of 2017.
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