Right from small startups to large enterprises, all businesses can manage their ticketing needs and stay available to their customers 24×7. In terms of usability, ProProfs Help Desk has been diligently designed to meet the needs of customer service teams of any size, business. Intercom can be a good choice for medium to large businesses that wish to go for aesthetics/user experience over pricing as the tool is quite heavily priced. The years of experience in business messaging have helped Intercom develop features that address nearly all the problems that employees have to face while interacting with customers. Intercom has been marketing itself as a business messaging platform right from the start. It can be the right option for big enterprises that have global customers and big support teams. However, if you look at Zendesk’s high pricing and complicated features, the tool doesn’t work well for small businesses that have limited needs. To customize your Zendesk experience, you can integrate the tool with third-party business applications such as Trello, Salesforce, Shopify, Aircall, etc. To cater to the needs of different businesses and teams, Zendesk offers multiple integration options. The tool is extremely scalable and can be used to match your growing business needs. This section will help us understand whether the software is made for your business or not.Īs a leading cloud-based help desk software, Zendesk is home to many popular businesses such as Siemens, Mailchimp, Tesco, GrubHub, and more. Let us kickstart the comparison with our first parameter- types of users. Zendesk vs Intercom vs ProProfs: Type of Users Features ( Help desk, live chat, and knowledge base).Here are the 4 broad and carefully chosen parameters that we will use to compare the various pros of our chosen tools: But, don’t worry as we have done the heavy lifting for you. Therefore, in order to carry a fair comparison, it is important to first figure out the criteria on which we can weigh the different tools. Help desk tools come in different shapes and sizes- while one may offer a great user interface, the other may lead the way in affordability. With CSAT and NPS surveys you can monitor and improve your customer experience. You can share automated surveys to allow them to rate their support experience instantly. ProProfs makes it easier for you to get a pulse on what your customers want. Moreover, with collaboration features such as internal notes, parent-child ticketing, and canned responses, your team can delight customers together. Chatbots help you assist customers with their basic queries and generate more leads. With AI-powered reports, you can track key customer service metrics and improve your ticket response time. Right from managing your support tickets to training your employees, you can take your support operations to the next level. ProProfs Help Desk is a decade-old SaaS company that offers an array of customer service and learning tools for businesses across the globe. Here is a short overview of how these tools started, where they stand today, and what they can bring to your business. We will compare their overall potential, features, as well as prices to help you see which software can fit perfectly into your business like a jigsaw puzzle. In this help desk software comparison blog, we will see what these tools can bring to the table. Now, you want to know which tool can give you the best bang for your buck! If you have landed on this blog, it means that you have already identified the best help desk software available in the market– Zendesk, Intercom, and ProProfs Help Desk. While there is an abundance of help desk tools available out there, only a few get the fervour when it comes to value for money. On the other hand, you need to be careful about the various needs and requirements of your support team. While on one hand, you have to scroll through multiple comparison websites, online reviews, etc. Choosing the ideal customer service tool is definitely not the easiest of decisions your business will ever make.
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